Twelve Step Program for Email Addicts

(Archived in: Online Usability Reviews)

I saw this over at the BigString 2.0 website and thought it was good advice. BigString is an interesting concept in itself, which I will let you discover for yourself. These 12 items have been edited somewhat, so not to get dinged for duplicate content. There were some typos in the original text anyway. Enjoy.

1. Do not send email when you are angry. Wait until you calm down before you send that email. Feelings and thoughts can be difficult to interpret and easily misconstrued.

2. Never send a sarcastic email that could be taken out of context. Sarcasm and email do not mix. You can easily offend someone in an email without intent to do so.

3. Do not send email gossip. You never know where the email will end up. Just make a commitment to yourself not to participate in any gossip.

4. Never end significant relationships via email. Email is the equivalent of an electronic paper trail. Not good for any sour ending, whether business or personal.

5. If you don't want your boss or coworkers to see it, better not send that email from work.

6. Never put anything in writing that may come back to haunt you. A good overall policy. Not just for email.

7. Never, ever, hit ‘Reply to All’ when you just want to send an email to one individual.

8. Don’t email pictures of yourself to others. Especially, online acquaintances and complete strangers.

9. Don’t make promises or commitments via email that you cannot or will not keep.

10. When you send attachments, be sure that you have selected the correct files and documents.

11. Good advice from New York Governor Elliot Spitzer, “Never write when you can talk. Never talk when you can nod. And never put anything in an email.”

12. Try BigString recallable email. If you do happen to make errors...the recallable, erasable, and non-forwardable features will help to correct such mistakes.